Head of Driver Core - Kalimantan & East Indonesia at Go-jek
Minimum bachelor’s degree
Language - Indonesian native, English is a plus.
At least 5 years working experience in Operations.
Have a good knowledge in marketing or related fields.
Analytical, proactive, and a problem solver.
Accountable for day-to-day Operations (Motorcycle driver-based service and Car driver-based service) including:
Driver Acquisition Management (Outreach, Recruitment and Onboarding)
Driver Empowerment Management (Loyalty & Retention and Safety & Performance Training), Driver Exit Management, Inventory Management (Driver Attributes and Driver Warrant)
Coordinate with Head of Regional Growth and VP Operations for day-to-day escalated issues around driver service and customer service.
Learn from operations perspective during the process of establishing new area of service