Operations Executive at Zimplistic
Singapore City, SG
About the Role:
Operations Executive will work hand in hand with our Logistics Manager to manage all tasks related to Order Management, Customer Fulfillment, Warehousing & Logistics and RMA. You will be an integral part of Service Operations team in defining and creating the structure to ensure we always meet the standards of Order Management and Customer Fulfillment. You will work on multiple projects simultaneously, experience options parts of the business rapidly and have the opportunity to highlight your unique talents and skills to grow along with Zimplistic.
Roles & Responsibilities:
1. Order Management
Receive customer orders and handle all related queries
Validated Received Orders ( Customer Details, Payments and other requirements) and convert in clean fulfillment order.
Escalation invalid/dispute orders for resolution.
Manage proper documentation related to Orders such as Invoices and Delivery Notes
2. Customer Fulfillment
Trigger consignment pickup from factory to designated location
Ensure fulfillment order created and delivered to end customer on time
Coordinate with 3rd Party Logistics team for delivery order proof (POD)
Control and Monitor Warehouses and Stock Movement of Materials
Ensure accurate inventory in designated warehouse and initiate for monthly/quarterly inventory counts
Report warehouse and inventory discrepancies to managers
4. After-Sales Services/Reverse Logistics
Receive RMA requests from Customer
Escalation of RMA Issues in line with warranty clause
Coordinate to perform collection of defect units, replacement, and send to diagnostic & repair center for issue resolution.
Complete refund of RMA request.
Manage proper documentation related to RMA
Order Management, Customer Fulfilment, Warehousing, Logistics SLA, RMA and refunds
At least 2 years of work experience in either Logistics or Order Management
Must be a Singaporean / PR