Senior User & Insight Researcher at Go-jek
South Jakarta, ID
6+ years experience, as a consumer researcher, design ethnographer/ researcher, strategic planner and researcher, senior or mid-level business designer in a design agency or service design agency.
Worked for a solid and respected global or national brand/product/ startup or agency.
Your degree we are more easy on. A basic degree works if you have one.
Demonstrates the ability to:
Talk to people from all walks of life and understand and empathize with their pain points
Able to put forward all stakeholders needs, business metrics/KPIs and solve for them. Direct the behaviour, insights, conceptualization, creation and/or adaptation of a product, service or initiative that will address them
Show your research led to a robust, impactful solution
Data-driven and enjoy working with data, surveys and quantitative tools
Come with a toolkit of different methodologies: qual, quant/ surveys, data analysis, can design online (digital) and offline (in person) research methodologies and are experienced using both sets.
Willing to relocate to Jakarta if overseas
You have to have lived or done work in Asia through the course of your career and have a sound understanding of Asian culture and getting around in Asia
Naturally curious about users/ people, their behaviour and understanding it in order to build a great product and a great platform.
Responsible for helping us to answer the big WHYS of GoJek’s key products, and stakeholders both internal (POs/PMs, Marketing, Growth, BOD) and external (users, drivers, merchants)
Come with a solid, hands-on background in being able to take complex questions and problems we have, and turning them into clear methodologies to research and find actionable next steps and solutions to.
All with the goal of leveling the app up and turning it into the best on-demand ride-hail and delivery service platform in Indonesia.