Policy Admin Executive at ConnexionsAsia
Requirements & Competencies:
Handling of assigned accounts by ensuring accounts matters are attended in a timely manner
Liaising with HR- taking calls and answering emails within stipulated TAT
Preparing renewal data for submission to insurer & client
Ensure prompt and accurate billing & documentation from insurers
Checking new business/renewal invoice / adjustment invoice & work with insurer for any amendments and preparing premium breakdown for client (HR).
Upload employee movements (addition / changes / deletions) in portal and inform insurers within TAT
Update Insurer’s underwriting decision in portal
Liaise with underwriters on underwriting requirements
Handling appeals/escalations from client (HR/employee) on medical underwriting.
Technical support to Contact Centre on policy administration related areas
Feedback requirement on process or system changes to improve the operation efficiencies
Handling of daily Exception report from data uploading
Preparing reports for client as required.
Handling of undelivered emails. Liaising with HR to obtain correct email addresses of employees
Involve in UAT & documentation
A Diploma holder with minimum 2-3 years of work experience in both insurance and flex benefits
Able to liaise with internal and external clients to achieve common goals and meeting turnaround time
Incredible attention to detail, and excellent written and verbal communication skills