International Career Opportunities Program at Topica
Ho Chi Minh, VN
1. DESCRIPTION OF WORK
Work with students, lecturers, business partners inside and outside the country (USA, Europe, Thailand, Singapore ..)
To receive, coordinate and handle complaints / questions of tens of thousands of trainees or trainers participating in programs at TOPICA
Build and coordinate operations of international customer care projects
Collaborate with related departments to solve the received issues.
Managing and coordinating customer care team
Report productivity and performance results directly to the Deputy Manager
* Development activity
Apply the latest updated technologies such as VR, AI, Hololens, ... to build and optimize service operation system.
Participate in research and development projects to enhance the user experience when using Topica Edtech Group products.
Participate in building, administering the first level of KPI and KPI in Vietnam.
Participating in user behavior research projects, upgrading the quality of customer care services to international standards
Experience 3 locations in 12 months with 5 products in 6 countries
Intensive training, training "black belt" through 20 training courses from the leadership of Topica
The roadmap for promotion is clear, with a salary increase of up to 50-80% a year, up to 2 times a year
Become an international customer care professional or leader for 1-2 years
Skills in coordinating & managing partnerships: University, Embassy, Local government
Ages 22-27 University degree or above
Time management skills at work, good communication skills in English is an advantage
Systematic thinking and creativity
Priority is given to candidates who have experience in customer service or related to running a one year training
Proficiency in office software (Word, Excel, Powerpoint, Outlook), and applications from Google
Send your CV.
Email subject please specify location of application: TCA_ International Customer Care Consultant Future _ Full name.
Contact Phone: 0164 9782 558 (Ms. Trang)