Customer Support Executive at Zimplistic
Gurgaon, IN / Haryana, IN
About the position:
Customer Support Executive will work hand in hand with our Customer Support Manager to answer all our incoming customer queries with patience, passion and positivity. You will be an integral part in following up processes to ensure we always meet our customer needs, measure their satisfaction consistently and make them genuinely happy. In the initial phase you'll work on multiple projects simultaneously, experience many parts of the business rapidly and get a chance to showcase your interpersonal skills.
Roles & Responsibilities
Answer calls professionally to provide information about products and services, take/
cancel orders, or obtain details of complaints.
Answer customer complaints /queries using Zendesk
Perform troubleshooting activities from remote as per agent help center direction to
resolve customer queries.
Keep records of customer interactions and transactions, recording details of inquiries,
complaints, and comments, as well as actions taken.
Process orders, customer issue tracking forms and applications for different service level
Follow up to ensure that appropriate actions were taken on customers' requests.
Report unresolved customer grievances or special requests and assign action owner for
further investigation through team lead or manager.
Collect feedback during live user tests and product demos
Have min 2 years customer support experience
Believe in doing things quickly while keeping an eye on the details
Are comfortable talking with customers and enjoy new technologies
Are eager to learn in a fast-moving environment
Like to have fun with an international team
Have a passion for helping people eat fresh, healthy, home-made meals