Future International In-house Customer Care Specialist at Topica
Hanoi, VN / Ho Chi Minh, VN
1. DESCRIPTION OF WORK
Work with partners and suppliers of TOPICA: universities, embassies, local authorities, business partners ... in Vietnam, Thailand, the Philippines, USA ...
Receive, coordinate and handle complaints / questions of TOPICA clients in 6 countries according to the service framework of the department.
Directly involved in the operation of international customer care projects
Collaborate with related departments to solve the received issues
* Development activity
Apply the latest updated technology such as VR, AI, Hololens, Zoho ... to build and optimize the service system.
Building OSSCAR system - One-star international five-star customer service
Participate in building, administering the first level of KPI and KPI system in Vietnam.
Participating in user behavior research projects, upgrading the quality of customer care services to international standards
Experience 3 locations in 12 months with 5 products in 6 countries
Intensive training, training "black belt" through 20 training courses from the leadership of Topica
The roadmap for promotion is clear, with a salary increase of up to 50-80% a year, up to 2 times a year
Become an international customer care professional or leader for 1-2 years
Skills in coordinating & managing partnerships: University, Embassy, Local government
Ages 22-27. University degree or above
Time management skills at work, good communication skills in English is an advantage
Systematic thinking and creativity
Priority is given to candidates who have experience in customer service or related to running a one year training
Proficiency in office software (Word, Excel, Powerpoint, Outlook), and applications from Google
Email title please specify position of application: TCA_ International Interior Customer Care Specialist _ Full name.
Contact Phone: 0942 389 083 (Ms. Dung)